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Your Questions

Frequently asked questions and answers

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How to contact us?

For all questions call  010 (011) 57-16-16 Our call center is available  7  24 24/7

What are the terms of subscription?

The connection is done free of charge both in multilayer buildings and private houses.

Are you available in our area?

In order to find out the availability in your area visit   here.

How much time does the connection procedure take?

The connection takes  1-1,5 hours.

If we’ve signed a contract , can we suspend temporarily?

Yes, you can.you need to visit our office and apply for the temporary suspension . The temporary suspension is done maximum on 30 days.

How to change the WIFI password?

Follow the steps:
• in the search line of the browser write down  192․168․224․1
• Admin In the Admin bar type admin and click Login  Login
• From the  Wireless Setup  enter the Wireless Security
• Pre-Shared Key In Pre-Shared Key bar write down your preferred password and click Apply Apply

blank

How to contact us?

For all questions call  010 (011) 57-16-16 Our call center is available 24/7  

What are the terms of subscription?

The connection is done free of charge both in multilayer buildings and private houses․

Are you available in our area?

In order to find out the availability in your area visit   here.

How much time does the connection procedure take?

The connection takes 1-1,5  hours.

If we’ve signed a contract , can we suspend temporarily?

Yes, you can.you need to visit our office and apply for the temporary suspension. The temporary suspension is done maximum on 30 days.

How to change the WIFI password?

Follow the steps:
• In the search line of the browser write down  192․168․224․1
• Admin In the Admin bar type admin and click Login Login
• From the  Wireless Setup  enter the Wireless Security
• In Pre-Shared Key  In Pre-Shared Key bar write down your preferred password and click Apply Apply